Last updated 04/22/2022
You have indicated you wish to receive and sign the documents relating to your transactions with us electronically. We are required by law to give you certain information “in writing,” which means you are entitled to receive it on paper. We need your consent in order to provide you this information electronically, instead. We also need your general consent to use electronic records and signatures in our relationship with you.
In this Consent to Electronic Records and Signatures (“Consent”), the words "we," "us," and "our" mean WebBank, including its services providers, assigns, agents, or representatives. The words "you" and "your" mean the person giving consent. “Communications” means each notice, offer, or other account information we provide to you, or that you sign, submit, or agree to at our request.
1. Your Consent. You agree that any of the Communications we provide to you, or that you sign or agree to at our request, may be in electronic form. Your Consent will apply to this transaction and all documents related to this transaction, as well as all future transactions with us regarding this account. We may also use electronic signatures and obtain them from you on any Communication.
Each Communication that we provide to you in electronic form will be delivered (1) on our website (2) via e-mail by your accessing a link (3) by your accessing your online account, or (4) we may send you an e-mail, text message, push notification, or other electronic notice. If a Communication is posted in your online account, it is delivered at the time the Communication is available, and the Communication will be available online regardless of whether or not we send such notice. We may establish security procedures you will have to follow to access your online account.
We may always, in our sole discretion, provide you with any Communications on paper, even if you have authorized electronic delivery. We may do so if our attempts to provide you with electronic notice are unsuccessful.
Sometimes the law, or our agreement with you, requires you to give us written notice. You must still provide these notices to us on paper unless we tell you how to deliver the notice to us electronically.
2. How to Withdraw Consent. You may withdraw your consent to receive Communications electronically at any time, without penalty, by contacting customer service on (833) 972-1323 or by e-mail at support@capitalontap.com. A withdrawal of your consent to receive electronic Communications will be effective only after we have had a reasonable period of time to process your withdrawal. We may still send you Communications electronically that we are not required by law to provide “in writing.”
3. How to Update Your Contact Information. It is your responsibility to provide us with an accurate and complete e-mail address and other contact information and to maintain and update promptly any changes to this information. You can update your contact information at any time by contacting customer service on (833) 972-1323 or by e-mail at support@capitalontap.com.
4. Requesting Paper Copies. We will not send you a paper copy of electronic communications from us, unless you request it and we are required by law to provide such Communication in writing or we otherwise deem it appropriate to do so. You can obtain a paper copy of certain Communications we provide to you electronically by printing it yourself or by requesting that we mail you a paper copy. Requests for paper copies must be made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, contact customer service at 833-972-1323 please note that requests will be charged to your account at $10 per request.
5. Retaining copies. We encourage you to print or download for your records a copy of all electronic Communications, as well as this Consent and any other document that is important to you.
6. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.
By giving your consent, you are also confirming that you are able to receive and review electronic records and that you have an active email account and the ability to access and view PDF files.