Published: May 11 2023
Last updated: May 10 2023
Read time: minutes
As a business owner, your Capital on Tap Business Credit Card, issued by WebBank is an essential piece of your toolkit to manage your cash flow and make payments.
However, there are certain limitations on where you can use your card and which merchants you can make payments with, which can lead to declines. In this guide, we'll take a look at how to avoid card declines and the restrictions on merchants and countries.
Where can I spend with Capital on Tap Business Credit Card?
You can use your Capital on Tap Business Credit Card almost anywhere in the world, and at almost any seller who accepts VISA. Additionally, the card doesn't have any foreign exchange fees, which means you can use it abroad without worrying about extra charges.
However, there are a few restrictions to keep in mind.
Which countries should I avoid when I want to use my Capital on Tap Business Credit Card?
There are certain countries where you cannot use your Capital on Tap Business Credit Card due to compliance with national and international law. These restrictions are updated regularly, and currently include Afghanistan, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, Congo (Democratic Republic), Cuba, Guinea, Guinea Bissau, Hong Kong, Iran (Islamic Republic), Iraq, Korea (Democratic People's Republic), Lebanon, Libya, Mali, Myanmar, Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria Arab Republic, Ukraine, Venezuela, Yemen, and Zimbabwe. If you attempt to make a transaction in one of these countries, your payment will be declined.
What happens if I attempt to make a transaction at a country or merchant that Capital on Tap doesn't support?
If you attempt to make a payment at a merchant or in a country that is not supported by Capital on Tap, your payment will be automatically declined. In some cases, Capital on Tap may restrict spend on your card where it believes doing so would protect you from unauthorized usage, or would be necessary for compliance with regulatory obligations. If your payment is declined, Capital on Tap will contact you to inform you of the reason and may attempt to call you if additional information is required.
Are there any merchant categories where I can't use my card?
Yes, there are certain merchant categories that are restricted and cannot be authorized due to the nature of the business. Currently, Capital on Tap doesn't support spending at a small number of merchant categories, including gambling-related activities, securities brokerage services, fines, wire-transfers, and purchasing foreign currency. Attempting to make a payment to these merchants will result in your transaction being declined.
Here are some examples of merchants that regularly decline:
- Cash App
- Western Union
How to avoid card declines on your Capital on Tap Business Credit Card?
Here are some tips to avoid card declines when using your Capital on Tap Business Credit Card:
- Check the merchant category: Before making a payment, make sure the merchant falls under an approved category. If you're unsure, contact Capital on Tap customer service to confirm.
- Notify Capital on Tap of your travel plans: Even though you don't have to notify Capital on Tap of your trip abroad, it's a good idea to do so. That way, they can make a note on your account and prevent any false declines.
- Check your available credit: Before making a payment, ensure that you have enough available credit on your account to cover the transaction amount.
- Keep your contact information up-to-date: Make sure that Capital on Tap has your current contact information, including phone number and email, so they can reach you in case of any issues.
If you have any more questions, please get in touch with our friendly support team here.