We're here to help

You can look at your spending, manage repayments, and update your details in your Online Portal.

Check out our FAQ for quick answers to our most asked questions.

020 8962 7401

24 hours a day
7 days a week

Live chat support

24 hours a day
7 days a week

contact@capitalontap.com

We'll get back to you within
4 business hours

Business & partnerships

enterprise@capitalontap.com

Press

communications@capitalontap.com

Careers

careers@capitalontap.com

Emergencies

Lost or stolen card?

Need to report a lost or stolen card? Freeze or terminate it in your Online Portal.

Blocked PIN?

You can reset your pin by heading to the 'Cards' tab in your Online Portal.

Worried about scam calls?

Use our call status feature in your app to stop fraudsters.

Specialist support

Worried about a missed or upcoming payment?

Contact our Payment Support team by WhatsApp (Mon - Fri 8am - midnight) on +44 7860 028 331 or call us on 020 8962 7405 (Mon - Fri 8am - midnight).

Going through a difficult time?

Contact us by WhatsApp (Mon - Fri 9am - 6pm) on +44 7860 028 331 or call us on 020 8962 7406 (Mon - Fri 9am - 6pm).

Have a hearing or speech impairment?

You can reach us through Relay UK, a free service that relays your call through a text relay assistant. Dial 18001 then 020 8962 7401, or download the free Relay UK app to get started.