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We're sorry for your loss. This article explains how to notify us of a customer's passing, and the steps we'll take to help secure the account.
Overview
If you are a family member or representative of a deceased customer, you can notify us of their passing and provide the necessary documentation. Upon notification, we will take immediate steps to secure the account by suspending it and deactivating any associated cards.
How to notify Capital on Tap
To notify us, please send an email to contact@capitalontap.com with the following information:
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The Customer Reference Number
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Your full name
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A copy of the Death Certificate
What happens next?
After we receive the death certificate, we will upload it to our system and make a note on the account. We will then reach out to you if any further information is needed.
Important: The account will be temporarily suspended and the card will be deactivated as soon as we are notified.