Jump to a section
Learn how long your physical card will take to arrive, and what to do if it doesn't.
Overview
This article explains how long delivery of your physical Capital on Tap Business Credit Card usually takes, how to track your order, and what to do if it hasn't arrived.
When will my Capital on Tap physical card be delivered?
Physical cards are typically delivered within 2-5 business days after your order is confirmed.
Delivery times may vary depending on postal service delays or address issues.
How can I check my card order status?
You can track your card delivery in your online portal or app.
To check the status:
-
Go to the 'Cards' tab.
-
Select the physical card you want to check.
-
Scroll down to 'Delivery details'.
Here you will find the delivery address, your card's tracking reference, and a direct tracking link to Royal Mail.
Order statuses may take 1 to 2 days to update after placing your order.
What if it's been more than 5 business days and I haven't received my card?
There may be a delay if:
-
The delivery address was incorrect or incomplete.
-
There are Royal Mail postal delays.
-
The card is still in transit.
To avoid delivery issues, make sure:
-
The address is correct and complete.
-
The postcode is accurate.
-
The recipient name matches the mailbox.
If you entered the wrong address when ordering the card, you may need to cancel the card and order a new one. You can learn how to do this in our Managing Physical Cards article.
If more than 5 business days have passed and the delivery address is correct, please contact us so we can help.