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Learn how to update your Capital on Tap account details, and what to do if you can't make a change yourself.
Overview
Most of your Capital on Tap account and business details can be updated directly in the portal or mobile app. Some changes, such as your name or date of birth, will need our support team's help.
What details can be updated directly in the account?
The following details can be changed without contacting support:
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Business name
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Business address
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Email address
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Phone number (UK mobile only)
You'll need a One Time Passcode (OTP) to complete any change.
To update any other details, for example your name or date of birth, please call our support team on 020 8962 7401.
How do I update details in the app?
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From the dashboard, tap your name.
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Select 'General details'.
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Update the required information and save.
How do I update details in the portal?
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Log in to your online portal and go to 'Your account'.
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Select 'General details'.
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Update the required information and save.
Who has permission to update business details?
Only the main account holder and Administrators can update business details. Other cardholders cannot make these changes.
To check account permissions, go to the 'People' page in your account settings.
Why haven't I received my One Time Passcode (OTP)?
If your OTP doesn't arrive when you're updating contact details:
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Wait 60 seconds before requesting a new code.
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Check your spam or junk folders.
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Make sure your phone has signal.
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Confirm the current email address or phone number on file is correct.