Our Specialist Support Team

Capital On Tap 34 Websize

At Capital on Tap, we understand that life can be unpredictable and challenging, and that sometimes, unexpected circumstances can arise. That's why we have a dedicated Specialist Support Team who are available to help you with your account management and offer repayment support whenever you need it.

Our team consists of highly experienced agents who are equipped to support you through a variety of circumstances. Whether you're facing financial difficulties or dealing with difficulties related to your mental or physical health, we're here to help. We understand that it can be tough to reach out for support, but the more we know, the better we can assist you.

If you're experiencing unexpected life events or any difficulties related to your mental or physical health, please don't hesitate to get in touch with our team. We can offer useful external support options that may be suitable for you and help you manage your account during challenging times.

You can contact us in several ways. You can call us on 0208 962 7401 or email us at contact@capitalontap.com. Whatever your needs, our Specialist Support Team is here to help you navigate any difficulties and help you get back on track.

Frequently Asked Questions

What if I need someone else to help manage my account?

You may need to grant someone you trust access to your financial accounts, especially if you foresee future circumstances in which you won't be able to manage them yourself.

We accept a Letter of Authority or a Power of Attorney, which allows us to communicate with your chosen representative about your account.

I'm struggling with my finances, how can you help me?

Our Specialist Support Team agents can provide you with the most appropriate support. Get in contact with us as soon as possible so we can provide you with repayment support based on your current circumstances.

If you require additional guidance regarding the management of your finances, please scroll down to browse through our signposting options.

I have specific accessibility requirements, how can you accommodate these?

Whatever your requirements are, we’re here to support you. Whether you would prefer us to communicate with you only via phone, email, or even letters. We also accommodate anyone with speech or hearing impairments by using Relay UK.

Please inform us about your requirements and we will do our best to help.

The main account holder has passed away, how do I make you aware of this?

We understand that you may be going through a difficult and emotional time, and we want you to know that we are here to support you in any way we can. If you need to speak with us, you can reach us by calling 020 8962 7401, sending us an email, or contacting us via chat. Our team is here to listen and provide you with the help you need.

We understand that providing the Death Certificate of the account holder can be a sensitive matter, and we appreciate your cooperation. We want to assure you that any information you provide to us will be handled with the utmost care and respect. You can send the Death Certificate to collections@capitalontap.com.

What will you do with the information I provide?

We will keep any information regarding your circumstances or recent changes confidential and use it solely to provide you with the most suitable assistance.

We recognise that an external organisation in the UK may be better suited to supporting you in your situation.

You can view our Signposting list below by to find details of these organisations that offer support.



For free, unbiased and easy-to-access money tools, information and advice, visit www.moneyhelper.org.uk or phone 0800 138 7777.

Money Advice Scotland

If you live in Scotland, visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local area.

Citizens Advice

For advice and information on debt and other topics, visit your local Citizens Advice or go to www.citizensadvice.org.uk.

Advice NI

If you live in Northern Ireland, phone 0800 915 4604, email advice@adviceni.net or visit www.adviceni.net for debt advice.

Citizens Advice Wales

If you live in Wales, you can call Adviceline on 0300 330 1313 if you want to speak to someone about your debts. Calls cost 12p per minute from a landline, and from 3p to 45p from a mobile or visit www.citizensadvice.org.uk/wales/debt-andmoney.


Member centres offer debt advice including specialist advice for minority communities and people with disabilities – www.adviceuk.org.uk or phone 0300 777 0107.

Christians Against Poverty (CAP)

For free debt advice in your home, check post code coverage at www.capuk.org then call 0800 328 0006.

National Debtline

If you live in England, Wales or Scotland phone 0808 808 4000 or visit www.nationaldebtline.org for debt advice and information.

StepChange Debt Charity

For debt advice throughout the UK phone 0800 138 1111 or visit www.stepchange.org.

Business Debtline

Offers free and confidential debt advice to the self-employed and small businesses - www.businessdebtline.org or 0800 197 6026.


Call 116 123 or email jo@samaritans.org to get help if you’re struggling to cope with things. The Samaritans can’t offer debt advice, but they can provide free and confidential help and wellbeing support to those in distress 24 hours a day, 365 days a year.

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