Keeping Your Capital on Tap Account Secure: Best Practices for Avoiding Scams

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In today's digital world, it's important to stay vigilant about protecting your personal and financial information online. As a Capital on Tap customer, you trust us with sensitive data like bank account numbers, credit card details, and more. While we take every precaution to keep your data safe, scammers are always looking for new ways to trick unsuspecting customers and steal personal information. To help you identify and avoid potential scams targeting Capital on Tap customers, here are some best practices to keep in mind.

What to look out for

Watch out for phishing emails

Scammers may send emails designed to look like they are from Capital on Tap asking you to log in, update your information, or provide account and credit card details. Always double check the sender's email address, and never click on links from suspicious emails.

Beware of fraudulent phone calls

Scammers may call you posing as Capital on Tap support staff requesting personal information or account access. Remember, legitimate Capital on Tap employees will never ask for your password, one-time passcodes, or other sensitive details over the phone. Hang up immediately if you receive a suspicious call.

Avoid online advertising scams

Be cautious of online ads in search engines (e.g. Google or Bing) that claim to be our official website. Always make sure you’re on our genuine website before entering any information. Fraudulent websites will often ask for credit card information when signing in - something we never do.

Steps to stay protected

Never share sensitive information 

Never provide your password, PIN or one-time passcodes. Our staff will never ask you for these details.

Verify communication

If you ever feel uncertain about any communication claiming to be from Capital on Tap, please contact our customer support team on 020 8962 7401.

Monitor your account activity regularly

Regularly review your account statements and transactions. If anything seems amiss, please contact us immediately.

If you suspect a scam

Verify callers claiming to be from Capital on Tap

If you receive a call claiming to be from Capital on Tap, open your mobile app. You should see a banner indicating an active call is in progress if it's really us. If not, go to App Settings > Security and check your "Active Call Status." If there is no active call listed, hang up immediately - it's a fraudulent caller.”

Do not engage further with the scammer

Immediately end any further communication, whether it's by email, phone call, text message, or online chat. Do not provide any additional information.

Contact Capital on Tap customer support right away 

Call our team at 020 8962 7401 as soon as possible to report the suspected scam attempt. 

Protect your account

If you’ve already provided information, terminate your cards by logging into your account to help prevent any fraud. 

The bottom line

We are always working on security measures to protect your information and will never hold you financially liable for losses as a result of a confirmed fraud scam. We also believe that informed customers are the best defence against these types of threats, so we encourage you to remain vigilant and always exercise caution when dealing with unsolicited communications. By working together we can stay a step ahead of fraud attempts and keep your financial data secure. If you want to learn more about different types of scams, you can read more here.

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